Contact / Policies
Contact The Moissanite Centre
We’re here to help with anything you need — from product questions to order support.
Our team is committed to making your experience smooth from start to finish.
📧 Customer Support
Email: jwells20013@gmail.com
We respond to all inquiries within 24–48 hours (Monday–Friday).
For faster assistance, please include your order number and any relevant details.
🚚 Shipping Information
All of our pieces are carefully crafted and shipped directly from our trusted international partners.
Estimated Delivery Times:
- United States, UK & Europe: 7–15 business days
- Worldwide: 10–20 business days
Once your order has shipped, you’ll receive a tracking number via email.
🔁 Returns & Warranty
We stand behind the quality of every piece.
- 30-Day Returns — Easy, hassle-free returns within 30 days
- Lifetime Warranty — All moissanite stones are covered for life
For full details, please refer to our policy pages in the footer.
🏢 Business Information
The Moissanite Centre is operated by:
JWJW Holdings LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
💬 Need Help?
If you have any questions at all, don’t hesitate to reach out.
We’re a small team and take pride in personally assisting every customer.